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This row includes information about your meter, including your usage measured by the meter for the billing period.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"a57daac8-e4fd-4bf4-b049-9422c7762037"}],"header":"Meter Detail"},{"position":{"x":25.62929061784897,"y":15.284593547819197},"alwaysFullscreen":false,"content":[{"params":{"text":"

This section provides details about where the meter is located, the type of rate the meter uses, the substation or metering point that serves the meter, and the details of when the usage data was collected. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ec87a8c7-8b66-463e-a2b4-73c76d8abff6"}],"header":"Account Information"},{"position":{"x":36.4,"y":31.904838729316076},"alwaysFullscreen":false,"content":[{"params":{"text":"

This graph compares your usage data over the last 13 months. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"e9cd0186-3f14-43a2-b540-d061e840a767"}],"header":"Graph"},{"position":{"x":70.82379862700229,"y":15.367116324105453},"alwaysFullscreen":false,"content":[{"params":{"text":"

This section reminds you of the amount of your last bill and when you made payment(s). Current activity for this billing period is in the section below. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"d1ebe2fe-5a5b-4cf2-ab0c-90263085f246"}],"header":"Previous Account Activity"},{"position":{"x":67.7345537757437,"y":23.70329210862198},"alwaysFullscreen":false,"content":[{"params":{"text":"

This is the assessment for the total amount of kWh used during the billing period. The amount is multiplied by the rate defined in the tariff <\/a>for the electric usage charge. Members on a Time-of-Use rate will see two separate lines for this charge, separated into peak vs off-peak time periods.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"8c14a767-704d-4704-85ea-c7db97031e49"}],"header":"Electric Usage Charge"},{"position":{"x":50.34324942791763,"y":24.909500022006075},"alwaysFullscreen":false,"content":[{"params":{"text":"

Members that do not utilize the Time-of-Use rate option are assessed a demand charge, measured in kW. Demand measures the amount of electricity that is being used at the same time. The highest demand in any 15-minute increment during the billing period is the amount used to calculate the demand charge. The kW of demand is multiplied by the demand rate defined in the tariff. <\/a><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"3f81529e-5802-4617-80ee-be4dba882e55"}],"header":"Demand Charge"},{"position":{"x":67.62013729977116,"y":26.286255006381765},"alwaysFullscreen":false,"content":[{"params":{"text":"

This rate is the same every month for each member using a particular tariff.<\/a> The electric service charge is designed to recover costs associated with the delivery of electricity to be available when you need it, regardless of the amount you actually use. This will include poles, wire, transformers, and materials used to build and maintain the infrastructure, as well as some overhead expenses like staffing and billing. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"7e56e5b4-7c6a-4aac-bb98-6d7d4430d006"}],"header":"Electric Service Charge"},{"position":{"x":50.34324942791763,"y":27.445700013203645},"alwaysFullscreen":false,"content":[{"params":{"text":"

PCA stands for Power Cost Adjustment. Electric cooperatives operate at cost. Rates are designed based upon the expected cost of electricity. However, electricity is a commodity, so the price varies with the market supply and demand. The PCA accounts for the cost of electricity that was higher or lower than projections. If it was unexpectedly higher, you will see a charge here. If it was lower, you will see a credit. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"aca30697-6bd7-4d9d-aaf3-7f29ce599f25"}],"header":"PCA"},{"position":{"x":69.22196796338673,"y":28.869217904141543},"alwaysFullscreen":false,"content":[{"params":{"text":"

You will typically only see this credit on your bill once a year. Cooperative members have a financial stake in the cooperative, as your electric usage is an investment in the business. When conditions are favorable to retire some of those investments, those amounts are returned to members. Click here for more information about capital credits.<\/a><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"657069d3-4bb6-4a57-bf6d-6448f52a2819"}],"header":"Capital Credit Retirement"},{"position":{"x":50.22883295194508,"y":30.028662910963426},"alwaysFullscreen":false,"content":[{"params":{"text":"

These charges will vary depending on your address. The tax rate is set by the city or county the service is located in, and the tax charges are passed through to the Kansas Department of Revenue to be distributed to the local government. A franchise fee is essentially rent that a utility pays to a city for the use of their rights-of-way. The amount is negotiated between the utilty and the city council, and the fee is collected by the utility and passed through directly to the city. <\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"f5f4bd34-337b-458c-bf54-0fdfc1e0ace2"}],"header":"Taxes and Franchise Fees"},{"position":{"x":65.90389016018307,"y":31.317393600633775},"alwaysFullscreen":false,"content":[{"params":{"text":"

Operation Round-Up\u00ae is a program that generates and collects voluntary donations in the amount that will round a member's bill up to the next full dollar amount. Those small donations are gathered together to be used to benefit organizations in FreeState\u2019s service area for the purpose of improving the quality of life of our members and their communities. Click here for more information about ORU.<\/a><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"9662daa9-3996-4daa-910d-14e73e3af64a"}],"header":"Operation Round-Up\u00ae"},{"position":{"x":49.19908466819222,"y":57.40421856432375},"alwaysFullscreen":false,"content":[{"params":{"text":"

These bubbles compare your usage to the same month last year and the prior month, along with daily temperature averages since temperature is a major factor in energy usage.<\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"ea3e672f-3688-41f3-a8f6-c1fbd0be03fc"}],"header":"Energy Usage Comparison"},{"position":{"x":4.8,"y":75.74783267786044},"alwaysFullscreen":false,"content":[{"params":{"text":"

Vanilla Direct is a service for those wanting or needing to make a quick cash payment without driving to the office. Use the barcode at at a Vanilla Direct merchant, make the payment, and it will post to your FreeState account in a matter of minutes. Click here for more information about Vanillla Direct and where to use it. <\/a><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"6968a4f8-aa9c-4310-a664-64a48d41dbe7"}],"header":"Vanilla Direct"},{"position":{"x":86.4,"y":89.35542713292503},"alwaysFullscreen":false,"content":[{"params":{"text":"

This section is a reminder to use SmartHub, which we enthusiastically recommend. <\/p>\n\n

SmartHub is FreeState's online account management system. The free app for computers and mobile devices is easy to use and offers many features to provide members with secure account management right at their fingertips.<\/p>\n\n

Click here for more information about SmartHub.<\/a><\/p>\n"},"library":"H5P.Text 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"a87d7b70-cbc1-41dc-b99e-4986a233f76a"}],"header":"SmartHub"}],"hotspotNumberLabel":"Hotspot #num","closeButtonLabel":"Close","disableScaling":false,"backgroundImageAltText":"Back of Bill","image":{"path":"images\/image-68a39aee501e5.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":2550,"height":3300}}

To Report an Outage:

Understanding Your Bill