If you are experiencing an outage, utilize the SmartHub app, or call 800-794-1989. If there is an emergency situation, please press 0 to speak to a member service representative. DO NOT LEAVE A MESSAGE FOR EMERGENCY SITUATIONS.
Call us Toll-free 1-800-794-1989
Our offices are open Monday through Friday from 7:30 a.m. to 4:00 p.m. We are closed major holidays.
If you are calling about an emergency (active line down, power lines down, accident, etc.) please do not leave a message. PRESS ZERO to talk to a member of the MSR team.
If you have a question you would like to submit to our customer service department, please use the form below to submit your inquiry. Please keep in mind that form submissions are only addressed during regular business hours. If you have an emergency, please contact the office. You can also find information on our Facebook page.
REMIT ALL PAYMENTS TO:
FreeState Electric Cooperative
PO Box 70
McLouth, KS 66054