To report an outage, please call our office at 800-794-1989 or use the SmartHub mobile app. Please press ZERO if there is an emergency to speak directly with an MSR team member.
Call us Toll-free 1-800-794-1989
Our offices are open Monday through Friday from 7:30 a.m. to 4:00 p.m. We are closed major holidays.
If you are calling about an emergency (active line down, power lines down, accident, etc.) please do not leave a message. PRESS ZERO to talk to a member of the MSR team.
If you have a question you would like to submit to our customer service department, please use the form below to submit your inquiry. Please keep in mind that form submissions are only addressed during regular business hours. If you have an emergency, please contact the office. You can also find information on our Facebook page.
REMIT ALL PAYMENTS TO:
FreeState Electric Cooperative
PO Box 70
McLouth, KS 66054