SmartHub

SmartHub is more than a bill payment system, it delivers convenient account management and detailed usage information in an all-in-one, easy-to-use system. SmartHub is a mobile and web application that delivers accurate, timely account information and allows you to make payments in a secure environment, right from your mobile device or on your computer.

SmartHub Brochure

SmartHub FAQ

SmartHub is FreeState's online account management system.

The free app for computers and mobile devices is easy to use and offers many features to provide members with secure account management right at their fingertips.

With SmartHub, you can:

Check your usage.
Contact our office.
Pay your bill.
Receive account notifications.
Sign up for paperless billing.

Yes. All critical information is encrypted during every transaction, and no personal information is stored on your mobile device. However, mobile devices allow you to store your log-in information. If you choose to store your user ID and password, any person who has access to your phone can access your account.

We recommend that you do not store your log-in information on your mobile device.

You can visit the Apple Store or Android Market and search for SmartHub (all one word).

If duplicates appear, look for the SmartHub logo. The correct app is provided by our partner, National Information Solutions Cooperative.

After you download the app, you will need to choose your utility. Click on "By Name" and type in FreeState Electric Cooperative.

This is a FREE service! You do not have to pay to use SmartHub.

To pay the total amount owed on all accounts when using SmartHub on the web, click "Pay Now" in the upper right corner of the screen or "Make Payment" on the home page.

You can also make a payment to a single account or partial payments to all accounts by clicking "Billing & Payments." It will allow you to check the accounts to be paid and change the amount for each account by clicking "Other Amount."

After entering the amounts to be paid, click "Pay Now."

On the mobile app, tap "Bill & Pay."

If paying the total amount due, tap "Pay." if making a partial payment, tap "Pay Partial Amount," tap on the account, and adjust the "Pay Amount."

When using SmartHub on the web, click "Notifications."

Select the preferred notification method—either text, mobile push, email, or phone—and fill out the appropriate notification information. Click "Next" to continue, verify the information, and confirm.

If you have multiple accounts, it will prompt you to indicate which account you want to be notified about.

To Report an Outage:

SmartHub

SmartHub FAQ

SmartHub Tutorials

Monitoring Usage

Sign up for Paperless Billing

Managing Notifications

Enroll or Unenroll/Operation Round-Up

Reporting an Outage Using Your Mobile Device

To Report an Outage:

SmartHub

What is SmartHub?

How do I sign up for SmartHub?

Is the app secure?

How do I get the app for my phone or other mobile devices?

Do I have to change the way I pay my bill to use SmartHub?

I have multiple accounts. Can I see them all in SmartHub?

Can I make a payment on multiple accounts?

If I enroll in SmartHub, will I still receive a paper copy of my bill in the mail?

How do I sign up for notifications?

I have lost my password. How do I retrieve it?

Who do I contact to report technical difficulties when using SmartHub?

Monitoring Usage