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If you are experiencing an outage, utilize the SmartHub app, or call 800-794-1989. If there is an emergency situation, please press 0 to speak to a member service representative. DO NOT LEAVE A MESSAGE FOR EMERGENCY SITUATIONS. 

 

 

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FreeState strives to provide first-class service to our member-consumers. We believe that every experience is a learning opportunity and we look at feedback as an opportunity to improve or offer praise to our staff who go above and beyond for our members. We appreciate you taking the time to share your opinion. 

Our overall mission is to become your trusted energy advisor, one interaction at a time. Please know that when you provide feedback below it will be sent to the member relations manager directly and will be addressed as soon as possible.

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Contact Info

McLouth Office
507 N. Union
PO Box 70
McLouth, KS 66054

Topeka Office
1100 SW Auburn Rd. 
Topeka, KS 66615

Toll-Free:800-794-1989

EMAIL US!

 

About Us

With 14,974 members and 20,551 service points FreeState Electric Cooperative is the largest rural electric cooperative in Eastern Kansas and the fifth largest rural electric cooperative in the state of Kansas. FreeState serves nine Kansas counties and provides distribution infrastructure to Fort Leavenworth. 

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©2021 FreeState Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • Board of Trustees
    • Cooperative Leadership
    • Powering Fort Leavenworth
    • Cooperative Transparency
    • About Touchstone Energy
  • Contact Us
    • Employment Opportunities
    • Media Inquiries
    • Submit Feedback
  • Member Services
    • Apply for Service
    • Payment Options
      • Understanding Your Bill
      • Payment Assistance
      • Pay Now!
    • Capital Credits
    • Your Service
      • Security Options
      • Tree-Trimming
      • High Bill Concern
    • Member Programs
      • Co-op Connections Card
      • Ask Matt
      • Medical Necessity Notification
      • Renewable Energy
      • Time of Use
    • Charges and Fees
    • Member Guide
    • Rebates
    • Water Heaters
    • New Construction
  • Outage Center
    • Outage Map
    • Social Feeds
    • Storm Updates
  • Communications
    • Connect With Us!
    • Kansas Country Living
    • Mobile Background Images
    • The Signal
  • Community Development
    • Co-op's Vote
    • CoBank Sharing Success
    • Local Sponsorships
    • Operation Round-Up
    • Youth Programs
    • FreeState Business Directory
  • Safety
    • Agriculture Safety
    • Emergency Preparedness
    • Generator Safety
    • Meter Access
    • Power Line Safety
    • Safety Demonstrations
    • Ten Tips To Avoid Scams
  • Co-op FAQ
  • SmartHub Mobile
    • Using SmartHub
  • Annual Meeting
    • Annual Meeting FAQ
    • What's On The Ballot?
  • COVID-19