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If you are experiencing an outage, utilize the SmartHub app, or call 800-794-1989. If there is an emergency situation, please press 0 to speak to a member service representative. DO NOT LEAVE A MESSAGE FOR EMERGENCY SITUATIONS. 

 

 

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Medical Necessity Notification

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  1. Member Services
  2. Member Programs
  3. Medical Necessity Notification

medicalPower makes life more comfortable, but for some, it’s a necessity. FreeState Electric Cooperative understands that some residences have life-sustaining medical equipment that requires energy at all times. It is our commitment to provide you service, but it is impossible for us to guarantee uninterrupted power at all times. 

There are times that events – sometimes beyond the cooperative’s control – cause power outages. 

If your health or well-being depends on the equipment that requires electricity, please contact us. We will do our best, in the event of an outage, to get power restored as quickly and safely as possible. 

FreeState does keep a record of residential service locations where life-sustaining electrical equipment is used. When planned outages or services interruptions for nonpayment are scheduled, we will attempt to communicate notice in advance so preparations can be made to be without power. 

Medical Necessity Notification DOES NOT guarantee priority service restoration, and member accounts with this designation are not exempt from planned interruptions. These designated accounts are also not exempt from their financial responsibilities or termination of service by FreeState policies. 

Notifying FreeState of your situation does not guarantee uninterrupted electric service, nor does it ensure immediate attention to your service should the area experience a power outage. 

It does alert us to the situation. Letting us know your specific needs allows FreeState to communicate promptly with you. 

Once you contact us and alert us of your situation, FreeState will designate your account as a Medical Necessity. You need to contact us so that FreeState can be aware of your condition, and in the event of a scheduled disconnection, we can make every effort to contact you so alternative arrangements can be made.

In addition to contacting the cooperative, we also offer these additional suggestions for your safety and strongly encourage you to implement them:

  • Obtain a backup source of power recommended by the manufacturer of any life-sustaining or critical care equipment you may have in your home. For example, battery back-ups or standby generators can provide you with electric power if service from the cooperative is interrupted. 

  • Have a plan. Talk to relatives or friends and have backup places you can go in the event of a significant power outage.

You are important to us. Please call our office at 1-800-794-1989 to notify FreeState of any medical necessity needs. 

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Contact Info

McLouth Office
507 N. Union
PO Box 70
McLouth, KS 66054

Topeka Office
1100 SW Auburn Rd. 
Topeka, KS 66615

Toll-Free:800-794-1989

EMAIL US!

 

About Us

With 14,974 members and 20,551 service points FreeState Electric Cooperative is the largest rural electric cooperative in Eastern Kansas and the fifth largest rural electric cooperative in the state of Kansas. FreeState serves nine Kansas counties and provides distribution infrastructure to Fort Leavenworth. 

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©2021 FreeState Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • Board of Trustees
    • Cooperative Leadership
    • Powering Fort Leavenworth
    • Cooperative Transparency
    • About Touchstone Energy
  • Contact Us
    • Employment Opportunities
    • Media Inquiries
    • Submit Feedback
  • Member Services
    • Apply for Service
    • Payment Options
      • Understanding Your Bill
      • Payment Assistance
      • Pay Now!
    • Capital Credits
    • Your Service
      • Security Options
      • Tree-Trimming
      • High Bill Concern
    • Member Programs
      • Co-op Connections Card
      • Ask Matt
      • Medical Necessity Notification
      • Renewable Energy
      • Time of Use
    • Charges and Fees
    • Member Guide
    • Rebates
    • Water Heaters
    • New Construction
  • Outage Center
    • Outage Map
    • Social Feeds
    • Storm Updates
  • Communications
    • Connect With Us!
    • Kansas Country Living
    • Mobile Background Images
    • The Signal
  • Community Development
    • Co-op Events
    • Co-op's Vote
    • CoBank Sharing Success
    • Local Sponsorships
    • Operation Round-Up
    • Youth Programs
  • Safety
    • Agriculture Safety
    • Emergency Preparedness
    • Generator Safety
    • Meter Access
    • Power Line Safety
    • Safety Demonstrations
    • Ten Tips To Avoid Scams
  • Co-op FAQ
  • SmartHub Mobile
    • Using SmartHub
  • Annual Meeting
    • Trustee Application
  • COVID-19