PRIVACY PRINCIPLES FOR MEMBER-CONSUMER INFORMATION
FreeState is a consumer-owned and consumer-controlled electric cooperative. FreeState operates on a not-for-profit basis for the benefit of its member-consumers. Accordingly, the Board has adopted this Policy on Privacy of Member-Consumer Information to establish fair information principles for FreeState in carrying out its responsibility to respect the privacy of personally identifiable information about member-consumers.
Notice: FreeState publicly discloses its policies and practices for the collection, maintenance, use, and disclosure of personally identifiable information about member-consumers.
Trust: FreeState maintains information about member-consumers suitable for its operations and for the benefit of its member-consumers. It collects personally identifiable information only by fair and lawful means and for appropriate purposes. It maintains the information in an accurate, complete, and timely manner as necessary for the purpose for which the information is to be used. Member-consumers may examine service, billing, and capital account information about themselves and may correct any inaccurate, incomplete, or untimely information.
Security: FreeState maintains member-consumer information with reasonable and appropriate technical, administrative, and physical safeguards to protect against foreseeable hazards such as loss, unauthorized access, destruction, misuse, modification, and improper disclosure.
Use and Disclosure: FreeState uses and discloses personally identifiable information about member-consumers in defined and responsible ways in order to carry out its operation and to benefit its members-consumers. It allows member-consumers to exercise choice about disclosure of personal information to affiliates offering new products and services. It does not sell, rent, loan, exchange, or otherwise release mailing lists or telephone lists of member-consumers for marketing purposes.
The Board is responsible for approving detailed practices and procedures for governing the collection, maintenance, use, and disclosure of personally identifiable information about member-consumers and for overseeing the implementation of the practices and procedures by the CEO and the employees.
Statement of Non-Discrimination
Statement of Non-Discrimination
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email:firstname.lastname@example.org.
USDA is an equal opportunity provider, employer, and lender.