Please call 1-800-794-1989 or use the SmartHub mobile app. To talk to a person, press zero.
We have provided answers to the most frequently asked questions (FAQs). If you don't find the answer to your question here, please contact us by email or by phone at 1-800-794-1989. You can also use the blue button to complete a form online.
What should I do if my electricity goes out?
- Check the main breaker panel in your house for any tripped breakers.
- Check any outside breakers. There may be additional breakers at the meter pole or pedestal and/or a breaker box on the outside of the building.
- Familiarize yourself with the breaker configuration at your location.
- When you call to report an outage, you will be asked if you have checked the above items. This helps us determine if an outage exists on our side of the meter and could help you save a substantial charge. If we dispatch a crew and it is found that the outage is on your side of the meter, you will be charged for the service call.
- If you heard any unusual sounds prior to the outage or if your neighbors are without power, please report that with your outage call.
- Calls reporting outages are answered 24-hours a day, 7-days a week 1-800-794-1989. If you get a busy signal when trying to report an outage, please try again. We may be experiencing heavier than usual call volume. You can also report outages using the SmartHub mobile app. Please do not use social media to report an outage. Our social media pages should be used for you to tell us what is going on in your area, or discuss updates regarding the outages. We cannot enter your outage into our system from social media.
Should my lights be blinking?
If your lights are blinking off and on frequently, please contact us at 1-800-794-1989. Power quality issues are correctable, we just need to know about them. Talk with your neighbors to see if they are experiencing similar blink or outage problems. This can help us narrow down the source of the problem.