FreeState is honored to have earned a 2023 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.
FreeState’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2023 ACSI Energy Utility Study. This Award is a testament to FreeState’s ongoing efforts to provide the best possible member experience.
The 2023 Customer Satisfaction Award affirms that FreeState’s hard work has been noticed by its members. FreeState is grateful for its members and will continue to strive for excellence through constant dedication to improvement.