During the COVID-19 pandemic, and in compliance with Governor Kelly’s Executive Order 20-05, FreeState will not be disconnecting member accounts for non-payment beginning March 17, 2020, and ending May 1, 2020.
We do want to remind members of important information regarding the deferral:
• This is not a waiver and does not eliminate billing.
• At the end of the period, member bills for electricity use will be due (May 2).
• We recommend that members attempt to stay current with payments by making at least partial payments.
• Members will continue to receive reminders about the amount owed and the due date.
If at any time, members face hardship and are unable to make regular payments, we encourage them to call our office to speak to a member service representative that can assist them with options that may be available. Please let us know if there are any other questions you have.
We are here to help.