Auto Pay

Sign up for AutoPay to have your electric bill automatically paid from your credit/debit card or checking/savings account. All members are eligible to sign up for the green, convenient program!

FreeState Electric Cooperative offers the convenience of paying your bill through automatic bank draft. Each month, your bill can be automatically deducted from the account of your choice. You will continue to receive a paper bill so you can see your itemized bill.

Fill out a Bank Draft Authorization Form and return to customerservice@freestate.coop or FreeState Electric Cooperative, 1100 SW Auburn Rd., Topeka, KS 66615. If you fill out the form and return it you will still receive a paper statement. 

Automatic payments begin the month after it is received by the co-op.

What is AutoPay?
The easy way to pay your monthly bill. AutoPay will automatically pay your monthly bill directly from the financial institution or account, or card, of your choice on the bill’s due date.

How does it work?
When you enroll in AutoPay, your statement will display "AutoPay on {DATE} - DO NOT PAY". If you signup for AutoPay through the SmartHub system you can also opt for paperless billing and get your monthly bill delivered right to your inbox. You will receive an email with the amount due, and that your detailed bill is ready to view in SmartHub. 

Keep Your Information Current
FreeState is not alerted when there is a problem with a member’s bank account or credit/debit card. On auto-pay, if your bank refuses payment due to lack of funding or if your card is declined due to lack of funding, expiration, or cancellation, the payment will not be processed. SmartHub alerts members via email when a card is about to expire giving you time to update the information. It is crucial that you use an active email account and keep it up-to-date to avoid service interruptions.

How do I sign up for AutoPay?
Call or stop by any of the FreeState offices and a member service representative will be happy to assist you in setting up your AutoPay. No time to get to our office? Use SmartHub to set up AutoPay. Download the tutorial at the bottom of this page. 

Can I cancel AutoPay?
Yes. If you discover AutoPay is not a good fit for you or your account you can give us a call to cancel, or you can utilize SmartHub to cancel. You can easily keep your account up-to-date by using SmartHub.

What are some of the advantages of AutoPay?

  • It’s easy, convenient and fast
  • No waiting in line
  • Saves you time — your monthly payment is processed automatically
  • No postage or check — Save the hassle of writing a check every month, paying postage and getting it mailed on time
  • Avoid late payments and past due bills — Whether you’re home or away, this service keeps your payments on time since the payments are already scheduled for you
  • Eliminate paperwork — If you choose to go paperless, you produce less paperwork and receive fewer bills in the mail since your bill is emailed each month and accessible through SmartHub
  • Help streamline your finances — Especially when you are distracted by other events going on in your life